Shipping policy
This policy explains how Mari & Moss ships orders, what shipping costs, and what happens if something goes wrong on the way to you.
Where we ship
We currently ship within the United States only. We do not ship internationally at this time.
Shipping rates
One flat rate applies to the whole order, however many items are in it.
- Orders under $50: $5.95
- Orders of $50 or more: free
The threshold is calculated on your order total after any discounts and before tax. The exact shipping charge for your order is shown at checkout, before payment is taken.
Delivery times
We do not quote a delivery date or a delivery window. Timing depends on the carrier and on where you are, and we would rather say nothing than give you a date we cannot stand behind. Your tracking is the accurate picture, and we see exactly what you see.
Tracking
Once your order is handed to the carrier you will receive an email containing a tracking number.
Delivery addresses
Please check your delivery address carefully before you pay. An incomplete or incorrect address is the most common reason a parcel does not arrive, and it is far easier to fix before an order leaves than after. If a parcel is returned to us because the address was wrong or incomplete, or because it was not collected, we can send it out again once the cost of the second shipment is paid. If it came back through no fault of yours, we will resend it at our expense.
Lost or delayed parcels
If tracking stops updating and nothing arrives, contact us within 30 days of the date the parcel was due and we will arrange a replacement.
Damaged parcels
If your order arrives damaged, contact us within 30 days of delivery with a photograph of the item and of the packaging it arrived in. Our Refund Policy sets out what happens next.
Taxes and duties
Sales tax, where it applies, is calculated and shown at checkout. As we ship within the United States only, there are no customs duties or import charges to pay on arrival.
Risk of loss
Title and risk of loss pass to you once your order is handed to the carrier. Where a parcel is lost or damaged in transit, the sections above still apply and we will put it right.
Contact
Questions about a shipment can be sent to sean@mariposameadowsaz.com or through our contact page.
Mari & Moss, Huntington Beach, California, United States