Refund policy
We would rather be plain about this than sound generous and then disappoint you. Everything below is what we actually do.
Start with a message, not a parcel
Contact us first, at sean@mariposameadowsaz.com or through our contact page. Tell us your order number and what has gone wrong. Please do not post anything back to us before you have heard from us. Items sent back without an agreed claim cannot be accepted or refunded.
Damaged, flawed, or wrong items
If your order arrives damaged, has a manufacturing flaw, or is not what you ordered, contact us within 30 days of delivery and include a photograph of the item and of the packaging it arrived in. We will send a replacement or issue a refund, whichever you prefer. In most cases you will not need to post anything back. If a return is needed, we will tell you where to send it and we will cover the cost.
Parcels that never arrive
If tracking stops updating and your order does not arrive, contact us within 30 days of the date it was due and we will arrange a replacement at no cost to you.
Parcels returned to us
Occasionally a parcel comes back because the delivery address was incomplete or incorrect, or because it was not collected in time. We can send it out again once the shipping cost of the second attempt is paid. If it was returned through no fault of yours, we will resend it at our expense.
Sizing and change of mind
We are not able to accept a return because a size did not fit, or because you changed your mind. We know that is stricter than some shops, and we would rather tell you here than in an email afterwards.
So we try hard to make the first choice the right one. Every product page carries its own measurements, our size guide gathers them in one place, and the most reliable check of all is to measure a shirt you already own and love, then compare. If you would rather ask a person, write to us before you order. We will gladly talk sizes with you.
Exchanges
We do not run exchanges. Where a claim above is approved, we replace the item or refund it, whichever suits you better.
Cancelling an order
We can only stop an order that has not yet gone out for fulfilment, which in practice means very soon after you place it. Contact us as quickly as you can and we will tell you whether yours can still be caught.
Gift cards and sale items
Gift cards cannot be returned or refunded. Everything else follows the same rules above, whether it was bought at full price or in a sale.
Refunds
Approved refunds go back to your original payment method, and we will email you once one has been sent. It usually appears within 10 business days, though your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we confirmed your refund and you still cannot see it, contact us and we will chase it.
Return address
We do not publish a return address, because most claims are settled without anything being posted back. Always contact us first. If a return is needed, we will give you the address to use at that point.
Contact
Mari & Moss, Huntington Beach, California, United States
sean@mariposameadowsaz.com